The Government has specified that local authorities (and other best value authorities) collect and report on a number of Best Value Performance Indicators (BVPI’s) that explicitly reflect users’ perceptions of a range of services provided.

The minimum requirement is to undertake the surveys every three years. The first three surveys were undertaken in 2001/02 and 2003/04 and 2006/07.

The detailed results of these surveys are as follows:

• General Surveys - 2000, 2003, and 2006
• Benefits Surveys - 2000, 2003, and 2006
• Planning surveys - 2003, and 2006

The Council also makes extensive, regular and systematic use of MORI surveys in residents’ own homes in order to research the opinions of residents to inform its business planning processes and to track satisfaction with its services.

The detailed results of these surveys are as follows:

• Quality Of Life Survey 2006
• Quality of Life Survey 2003
• Environment Survey 2002
• Leisure Survey 2000
• Tenants' Survey 1999
• Quality Of Life Survey 1999