Pests and Nuisance
Pest Control Service - Our PerformancePest Control Service - Our Performance
||In an effort to keep users of our service better informed, we have produced this short section. This includes information on the service your Council provides, how it compares with other local authorities and providers, as well as other details.
If you have any ideas or other information which you would like to see included, please contact us or request further information.
Requests for Service
In the financial year 1st April 2007 - 31st March 2008, the following number of requests for service were dealt with by the Pest Control Service:
| Rats | Mice | Fleas | Ants | Cockroaches | Wasps | Bees | Bedbugs | Others |
|---|---|---|---|---|---|---|---|---|
| 937 | 482 | 44 | * | 2 | 470 | 86 | 7 | 142 |
Performance Indicators
Your Council has adopted target times for responding to various requests for service. These are listed below with the performance achieved in the last financial year.
(Please note that a 'response' is taken to
mean a visit on site by a Pest Control Officer, not simply a telephone call back from such an officer).
Rats, mice,
cockroaches - 3 working days
Wasps (internal) - 4 working days
Wasps (external) - 10 working days
Overall achievement:
2007/2008 97% responded to within targets
Customer Satisfaction
Everyone using our service now receives a customer satisfaction survey form. The results will be analysed and hopefully allow us to make improvements to the service we provide.
| Very Happy | Happy | Not bad | Poor | |
|---|---|---|---|---|
Initial staff friendliness | 74% | 24% | 0 | 1% |
Punctuality | 94% | 5% | 0 | 0 |
Attitude & Concern | 96% | 3% | 0 | 0 |
Overall Service Satisfaction | 94% | 5% | 0 | 0 |
(Those stating 'not bad' or 'poor' were investigated and the reasons established).
How do we compare?
The following table shows how charges made by your Council's Pest Control Service for domestic treatments compares with the other local authorities in Nottinghamshire.
Domestic Charges
for Local Authority Treatment 2008/09
(With the exception of Newark & Sherwood and Rushcliffe who make a
charge, all Nottinghamshire authorities treat rats and mice free of charge).
| Authority | Cockroaches | Fleas | Wasps | Bedbugs | Ants | |
|---|---|---|---|---|---|---|
| Ashfield | Free | £39.20 plus vat | £27.65 plus vat | Free | Do not treat (Advice only) | |
| Broxtowe | Free | £45.83 | £45.83 | Free | £45.83 | |
| Gedling | Free | £41.50 | Do not treat | Free | Do not treat | |
| Mansfield | Free | £42.00 | £41.00 | Free | £41.00 | |
| Newark and Sherwood | £40.00 | £40.00 | £40.00 | £40.00 | £50.00 | |
| Nottingham City | Free | £49.35 | £48.41 | Free | Do not treat | |
| Rushcliffe | £42.00 | £42.00 | £42.00 | £42.00 | £42.00 | |
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