Ashfield District Council: Pest Control Service

Pest Control Service - Our Performance

Domestic Pest Control Information for the Financial Year 2007/2008

In an effort to keep users of our service better informed, we have produced this short section. This includes information on the service your Council provides, how it compares with other local authorities and providers, as well as other details.

If you have any ideas or other information which you would like to see included, please contact us:

Select for an on-line service request form

Or write to:

Pest Control,
Environmental Health & Housing Services,
Ashfield District Council,
Urban Road,
Kirkby-in-Ashfield,
Nottingham,
NG17 8DA.

Requests for Service

In the financial year 1st April, 2007 - 31st March, 2008 the following number of requests for service were dealt with by the Pest Control Service:

* in the case of ants, advice leaflets are sent out.
Rats	Mice	Fleas	Ants	Cockroaches	Wasps	Bees	Bedbugs	Others
937	482	44	*	2	470	86	7	142

Performance Indicators

Your Council has adopted target times for responding to various requests for service. These are listed below with the performance achieved in the last financial year.

(Please note that a 'response' is taken to mean a visit on site by a Pest Control Officer, not simply a telephone call back from such an officer).

Rats, mice, cockroaches - 3 working days
Wasps (internal) - 4 working days
Wasps (external) - 10 working days

Overall achievement:

2007/2008 97% responded to within targets

Customer Satisfaction

Everyone using our service now receives a customer satisfaction survey form. The results will be analysed and hopefully allow us to make improvements to the service we provide.

In the financial year 2007/08 the following results were obtained (expressed as percentage of total number received)
	Very Happy	Happy	Poor
Initial staff friendliness	74	24	1
Punctuality	94	5	0
Attitude & Concern	96	3	0
Overall Service Satisfaction	94	5	0

(Those stating 'not bad' or 'poor' were investigated and the reasons established).

How do we compare?

The following table shows how charges made by your Council's Pest Control Service for domestic treatments compares with the other local authorities in Nottinghamshire.

Domestic Charges for Local Authority Treatment 2008/09
(With the exception of Newark & Sherwood and Rushcliffe who make a charge, all Nottinghamshire authorities treat rats and mice free of charge).

(Please note the figures represent the basic costs. Exemptions/concessions apply in many cases.)
Authority	Cockroaches	Fleas	Wasps	Bedbugs	Ants
Ashfield	Free	£47.50	£33.50	Free	Do not treat (advice leaflet sent)
Broxtowe	Free	£45.83	£45.83	Free	£45.83
Gedling	Free	£41.50	Do not treat	Free	Do not treat
Mansfield	Free	£42.00	£41.00	Free	£41.00
Newark and Sherwood	£40.00	£40.00	£40.00	£40.00	£50.00
Nottingham City	Free	£49.35	£48.41	Free	Do not treat
Rushcliffe	£42.00	£42.00	£42.00	£42.00	£42.00