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Our Pest Control Officers will deal with pests that are harmful to public health and well-being. All our staff are fully qualified or working towards being fully qualified and hold or are studying for either the Royal Society of Health in Pest Control or the British Pest Control Association certificates.

Jump straight to:

Request for Service | Charges | How to Pay | Customer Service | Customer Satisfaction | Insect identification | Contact

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To Make a Request for Service

Pest Control services can be arranged by telephoning during normal working hours, where our staff will provide advice and make an appointment for treatment if you wish. Alternatively you can contact us by email, by person at any of our Customer Service Points in Kirkby in Ashfield, Sutton in Ashfield or Hucknall or by writing into any of the three Council Offices mentioned above.

All our staff are fully trained, experienced and use the latest equipment. Discretion is assured as we use unmarked vans.

Click here if you would like to make a Request For Service.

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Charges

The following table gives further details of pests that we treat and our charges:

A 50% reduction will apply to the above charges for anyone who is a member of
the Passport to Services Scheme (PASS) or receive the following benefits:-

• Income based Job Seekers Allowance (Not Contributions based)
• Income Support
• Working Tax Credit (Not Child Tax Credit)
• Housing Benefit
• Council Tax Benefit
• Full time Education
• Guaranteed Pension Credit (must be Guaranteed)
• On or awaiting a Government designated Training Scheme
• Dependant partner of qualifying person

If customers have any questions regarding the scheme, they may contact a member of our Customer Services Team on 01623 457284, email customerservices@ashfield-dc.gov.uk or visit one of our Customer Services Points at Hucknall, Kirkby or Sutton.

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How to pay

The Pest Control Officers cannot take any payments from customers; our revenues section will send you an invoice for the service soon after the treatment.
You can pay for the treatment in cash at any of our Customer Service Points, on-line at our website (or make a payment on line, click here) and either through the post or by person at any of our Customer Service Points using any of the following methods:

• Cheque (with guarantee card)
• Building society cheque
• Postal order
• Or by online payment
  
  

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Customer service

Delivering excellent Customer service is very important to us and we aim to provide quality services that match our customers’ needs and exceed their expectations.

Response Times (first contact with customer)

We have reviewed and updated our response times this year.
Our aim is to respond within day of receipt + 1 working day for complaints of rats inside housing, but mostly respond on the same day that the complaint is received.

All other pest complaints will be responded to within 5 working days of receipt.

Our Business Plan sets service standards to respond to requests for service within target times.

• In 2007 -2008 we responded to 96% of rats, mice, fleas, bedbugs and cockroaches within 3 working days, our target was 100%.
• In the same year, we responded to and treated 95% of wasp nests within 5 working days, our target was 100%.
  
  

We also promise to :

• Answer telephone calls by giving the name of the person you are speaking to. Calls will be answered as quickly as possible by our Customer Services Staff and details immediately passed to the pest control section
• Arrange appointments during working hours to suit customer needs whenever possible.
• Respond to all letters from members of the public within ten working days of receipt.
• Offer advice or information on further contacts where we cannot directly deal with a problem.
• Listen to views of our users in order to constantly improve the service we provide.
• Regularly review with users the standards of service and provide details of the standards we have achieved.

To download our Customer Service Charter, click here.

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Customer Satisfaction Consultation

We provide a customer satisfaction questionnaire and stamped addressed envelope to all domestic customers on completion of pest treatments. Additionally, all of our commercial contract customers have been consulted and received a customer satisfaction survey this year.

We will analyse the responses we receive, listen and act on comments to improve the service we provide.

The tables below illustrate the responses received during 2007 – 2008. (Click on the graphs to view supersized versions)

Those stating 'not bad' or 'poor' were investigated and the reasons established

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Insect identification

The Council offers a free insect identification service. If you take a sample to any of the Customer Contact Points, the Pest Control Department will identify it and contact you with details and any treatment necessary.

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Contact

If you have any queries regarding our pest control service or seek advice or assistance in a pest control matter, please do not hesitate to contact us in any of the ways listed below.

Tel: (01623) 450000
Fax: (01623) 457530
e-mail: pestcontrol@ashfield-dc.gov.uk

Type talk: 18001 01623 450000

Our Pest Control Service is based at:-

Ashfield District Council
Urban Road,
Kirkby-in-Ashfield,
Nottingham,
East Midlands.
NG17 8DA

Other Ashfield District Council Customer Service Points are listed below :-

Council Offices
Watnall Road,
Hucknall NG15 7LA
Telephone: (0115) 9568740
fax: (0115) 9568727

Council Offices
Fox Street,
Sutton-in-Ashfield,
NG17 1BD
Telephone: (01623) 457040
fax: (01623) 457010