Pests and Nuisance
Pest ControlPest Control
||Our Pest Control Officers will deal with pests that are harmful to public health and well-being. All our staff are fully qualified or working towards being fully qualified and hold the Royal Society of Health in Pest Control or the British Pest Control Association certificates.
Jump straight to:
Request for Service | Free Service | Other Services | Domestic Treatments | Business Customers | How to Pay | Customer Service | Customer Satisfaction | Insect Identification | Contact
To Make a Request for Service
Pest Control services can be arranged by telephoning during normal working hours, where our staff will provide advice and make an appointment for treatment if you wish. Alternatively you can contact us by e-mail, by person at any of our Customer Service Points in Kirkby in Ashfield, Sutton in Ashfield or Hucknall or by writing into any of the three Council Offices mentioned above.
All our staff are fully trained, experienced and use the latest equipment. Discretion is assured as we use unmarked vans.
Free Service
We provide a free domestic service for pests that may carry diseases which can be transmitted to humans. Free domestic treatments are provided for rats inside or outside of the home, mice inside the home, bedbugs and cockroaches.
Regardless of your pest problem, advice is always free, whether this is over the phone, by email or by a visiting pest control officer, so please do not hesitate to contact us, whatever your pest problem is.
Our pest control team are all fully qualified professionals who enjoy their work, are people orientated and non judgmental – regardless of your situation, our pest control officers really have "seen it all before", so please do not be put off contacting us.
Other Services
We also carry out treatments for many other pests, including wasps, bees (we have arrangements with local bee keepers to remove bees, without harming them wherever possible), fleas, moles, squirrels, and many other insect pests. These treatments are not "one off" visits; we will return to carry out one additional re-treatment wherever necessary. As part of a bed bug treatment, we can also provide mattress covers which contain a bed bug eradication system and dust mite barrier as well as providing allergy protection against many allergens, at cost price. The table below summarises our charges.
Domestic Treatments
The following table gives further details of pests that we treat and our charges:
| Costs for Domestic Premises i.e. for Ashfield residents in their own or rented home. Prices updated April 2009. | |
Pest | Cost |
|---|---|
| Rats | Free of charge |
| Mice | Free of charge |
| Cockroaches | Free of charge |
| Bedbugs | Free of charge |
| Fleas | £49.90 (inc VAT) |
| Wasps | £39.99 (inc VAT) |
| Bees (if treated) | £39.99 (inc VAT) |
| Other insect pests * | From £49.90 |
| Moles | From £70.90 |
| Pigeons | Advice only |
* Other non public health significance insects and beetles pests such as biscuit beetles, carpet beetles, silverfish etc may be treated at the same rate as fleas at the pest control officer's discretion, though there are no discounts in the price to those on benefits.
Because we cannot guarantee to eradicate ants, treatment is only provided in exceptional circumstances, with the understanding of the customer that a 'one off' treatment may not solve their problem and many further visits may be necessary if the nest is ever to be destroyed, at further cost to the customer.
A 50% reduction for anyone who is in receipt of the following benefits:-
- Income based Job Seekers Allowance (Not Contributions based)
- Income Support
- Working Tax Credit (Not Child Tax Credit)
- Housing Benefit
- Council Tax Benefit
- Full time Education
- Guaranteed Pension Credit (must be Guaranteed)
- On or awaiting a Government designated Training Scheme
- Dependant partner of qualifying person
How do we compare to other Local Councils?
If customers have any questions regarding the scheme, they may contact a member of our Customer Services Team on 01623 450000, e-mail customerservices@ashfield-dc.gov.uk or visit one of our Customer Services Points at Hucknall, Kirkby or Sutton.
Business Customers
Besides providing all of the services listed above, we also treat for pigeons and can provide pest control contracts to businesses, starting from £146.70 for 3 months and annual contracts from £186.00
How To Pay
The Pest Control Officers cannot take any payments from customers; our revenues section will send you an invoice for the service soon after the treatment.
You can pay for the treatment in cash at any of our Customer Service Points, online at our website, and either through the post or by person at any of our Customer Service Points using any of the following methods:
- Cheque (with guarantee card)
- Building society cheque
- Postal order
- Or by online payment
Customer Service
Delivering excellent customer service is very important to us and we aim to provide quality services that match our customers' needs and exceed their expectations.
Response Times (first contact with customer)
Our aim is to respond within day of receipt + 1 working day for complaints of rats inside housing, but mostly respond on the same day that the complaint is received.
All other pest complaints will be responded to within 5 working days of receipt.
Our Business Plan sets service standards to respond to requests for service within target times.
- In 2007-2008 we responded to 96% of rats, mice, fleas, bedbugs and cockroaches within 3 working days; our target was 100%.
- In the same year, we responded to and treated 95% of wasp nests within 5 working days; our target was 100%.
We also promise to:
- Answer telephone calls by giving the name of the person you are speaking to. Calls will be answered as quickly as possible by our Customer Services Staff and details immediately passed to the pest control section
- Arrange appointments during working hours to suit customer needs whenever possible.
- Respond to all letters from members of the public within ten working days of receipt.
- Offer advice or information on further contacts where we cannot directly deal with a problem.
- Listen to views of our users in order to constantly improve the service we provide.
- Regularly review with users the standards of service and provide details of the standards we have achieved.
Download our Customer Service Charter
Customer Satisfaction Consultation
We provide a customer satisfaction questionnaire and stamped addressed envelope to all domestic customers on completion of pest treatments. Additionally, all of our commercial contract customers have been consulted and received a customer satisfaction survey this year.
We will analyse the responses we receive, listen and act on comments to improve the service we provide.
The table below illustrates the responses received during 2008 - 2009.
Satisfaction Survey 08/09
Those stating 'not bad' or 'poor' were investigated and the reasons established.
Insect Identification
The Council offers a free insect identification service. If you take a sample to any of the Customer Contact Points, the Pest Control Department will identify it and contact you with details and any treatment necessary.
Contact
If you have any queries regarding our pest control service or seek advice or assistance in a pest control matter, please do not hesitate to contact us in any of the ways listed below.
Telephone: 01623 450000
Fax: 01623 457530
E-mail: pestcontrol@ashfield-dc.gov.uk
Type talk: 18001 01623 450000
Our Pest Control Service is based at:-
Ashfield District Council
Urban Road,
Kirkby-in-Ashfield,
Nottingham,
NG17 8DA
Other Ashfield District Council Customer Service Points are listed below :-
Council Offices
Watnall Road,
Hucknall NG15 7LA
Telephone: 0115 9568740
Fax: 0115 9568727
Council Offices
Fox Street,
Sutton-in-Ashfield,
NG17 1BD
Telephone: 01623 457040
Fax: 01623
457010
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